Shipping policy
Last updated: December 10, 2025
At Smart Pack and Ship, LLC, we aim to ship your orders quickly and reliably. Please read our shipping guidelines below.
Order Processing
Orders are processed within 1–3 business days after payment is confirmed.
Processing times may be extended during holidays or high-volume periods.
You will receive an email confirmation with tracking details once your order has shipped.
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location and order weight.
Estimated delivery times:
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Local (Within the United States): 3–7 business days
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International Orders: 7–21 business days (varies by country)
Please note: Delivery times are estimates and may vary depending on the carrier, customs, and weather conditions.
Local Pickup / In-Store Shopping
You may also shop with us at our physical location:
📍 1489 N Military Trl, Ste 115A
West Palm Beach, FL, 33409, United States
Order Tracking
All shipped orders include a tracking number.
Tracking details will be emailed automatically once the package is dispatched.
If you haven’t received tracking after 3 business days, contact us at:
📧 smartpackandship@icloud.com
📞 +1 561-335-3676
International Shipping
We offer international shipping to most countries.
Customs fees, duties, and taxes are the responsibility of the customer.
Wrong Address or Delivery Issues
Please ensure all address information is accurate at checkout.
We are not responsible for:
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Incorrect or incomplete addresses
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Lost items due to carrier errors
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Delays caused by customs or weather
If a package is returned to us due to an incorrect address, the customer must pay for reshipment.
Damaged, Lost, or Missing Packages
If your order arrives damaged or does not arrive:
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Contact us within 48 hours for assistance
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Provide photos of damaged items
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Include your order number
We will work directly with the carrier to resolve the issue.
Questions?
For shipping support, contact us:
📧 smartpackandship@icloud.com
📞 +1 561-335-3676