Refund policy

Last updated: December 10, 2025

At Smart Pack and Ship, LLC, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging

  • You must provide proof of purchase (order number, receipt, or confirmation email)

Certain items cannot be returned, including:

  • Perishable goods (Food & Beverages)

  • Personal care items that have been opened or used

  • Final sale or clearance products

If you have questions about a specific item, please contact us before returning it.

Return Process

To start a return, please contact us at:

📧 smartpackandship@icloud.com
📞 +1 561-335-3676

Once your return is approved, we will provide instructions on how and where to send the item.
Customers are responsible for return shipping costs unless the return is due to our error (wrong or damaged item).

Damaged or Wrong Items

If you received a damaged or incorrect product, please contact us within 48 hours of delivery with:

  • Photos of the item

  • Your order number

  • A description of the issue

We will replace the item or issue a refund at no additional cost.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method

  • Processing typically takes 3–10 business days, depending on your bank or payment provider

Shipping fees are non-refundable unless the return is approved due to our mistake.

Exchanges

We only replace items if they are defective, damaged, or incorrect.
For exchange requests, please contact us at smartpackandship@icloud.com.

Non-Returnable Items

For hygiene or safety reasons, the following items cannot be returned:

  • Opened beauty or personal care products

  • Food & beverage items

  • Customized or special-order products

  • Gift cards

Cancellations

Orders can be canceled within 12 hours of placing the order.
Once an order is processed or shipped, it cannot be canceled.

Need Help?

If you have any questions about our refund or return policy, feel free to contact us:

📧 smartpackandship@icloud.com
📞 +1 561-335-3676
📍 1489 N Military Trl, Ste 115A, West Palm Beach, FL 33409