Frequently Asked Questions
Frequently Asked Questions
Shipping
Where do you ship from?
All orders ship from the USA. We work with trusted fulfillment partners to get your order to you as quickly as possible.
How long does shipping take?
Standard shipping typically takes 5–8 business days within the USA. Expedited options may be available at checkout depending on your location.
Do you offer international shipping?
Currently, we primarily ship within the USA. Please contact us if you have questions about international orders.
How do I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to track your package directly on the carrier's website.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for most items in their original, unused condition. Please contact us to initiate a return.
How do I start a return or exchange?
Email us at our contact page with your order number and reason for return. We'll guide you through the process quickly.
Are there items that cannot be returned?
For hygiene reasons, certain items such as grooming tools, swimwear, and earrings may not be eligible for return. Please check the product page for specific return eligibility.
Sizing
How do I find my size?
Visit our Size Guide for detailed measurements across all categories including women's, men's, kids', footwear, jewelry, and pet clothing.
What if the item doesn't fit?
If your item doesn't fit, contact us within 30 days of delivery and we'll help arrange an exchange or return.
Orders & Payments
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Shop Pay, Apple Pay, and Google Pay.
Can I modify or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. After that, the order may already be in fulfillment. Contact us as soon as possible if you need to make changes.
Is my payment information secure?
Yes. All transactions are processed through Shopify's secure, PCI-compliant payment system. We never store your full payment details.
Products
Are your products authentic?
Yes. We source products from trusted suppliers and stand behind the quality of everything we sell. Jewelry items over 0.3 carats come with a certificate of authenticity.
Do your products come with warranties?
Warranty coverage varies by product. Electronics and select items include a limited warranty — details are listed on individual product pages.
How do I care for my jewelry?
To preserve the finish and brilliance of your jewelry, avoid wearing during exercise or activities that cause sweating. Store in a cool, dry place when not in use. Wipe gently with a soft cloth after wear.
Still Have Questions?
We're here to help! Contact us and we'll get back to you as soon as possible.